Returns & Exchanges
At Wiltshire Australia, we want you to be completely satisfied with your kitchenware purchase, which is why we offer a 30-day return policy for items in original condition. If your product is faulty or you have changed your mind, our dedicated team is here to ensure a smooth and easy resolution.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.
Send the Package
Affix the provided shipping label or address the parcel to our Melbourne warehouse and drop it off at any Australia Post location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing